Refund and Returns Policy

Terms & Conditions

Please read our terms and conditions carefully before using this website.

All users of this site agree that use and access of this website is subject to the following terms and conditions and any applicable laws. Customer agrees that use of this site and services are entirely at the customer’s own risk. If you disagree with these terms and conditions please do not use this web site.

Railex Conveyor Corp

Railex Conveyor Corp is a leading designer and manufacturer of garment and clothing conveyors, handling systems, and storage racking systems. We have been in the conveyor and rack business since 1954 with 1000โ€™s of systems installed in the USA, North America, and around the world. Please review our terms and conditions below.

Content and Liability Disclaimer: Railex Conveyor Corp makes every effort to have accurate, complete and current information on this web site. Railex Conveyor Corp does not warrant that the content within is accurate, complete, current or free of technical or typographical errors. It is the responsibility of the purchaser or potential purchaser to verify any information provided prior to purchase. Railex Conveyor Corp reserves the right to modify the information contained in this web site without notice. This website and the products on this website are provided โ€œas isโ€ without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Neither Railex Conveyor Corp or any other party involved with this website shall be liable for any direct, indirect, incidental, consequential or any damages what so ever arising from the use of this website. In no event shall Railex Conveyor Corp be liable for any incidental or consequential damages, lost profits, or lost data, or any indirect damages even if Railex Conveyor Corp has been informed of the possibility thereof.

Pricing: Railex Conveyor Corp makes every effort to have accurate pricing and information on this website, however are not in any way responsible for website errors, omissions or inaccurate pricing. Manufacturers fluctuate pricing at times forcing us to adjust ours, thus we reserve the right to update product prices at any time for any reason.

Shipping: To file a damaged merchandise claim with UPS, call 1-800-PICK-UPS (800-742-5877), contact your driver, or initiate the claim on the UPS website. Keep original merchandise, packaging and packing materials. Freight / Common Carrier View packing slip and note any visible damage on freight bill at the time of delivery. Make sure you and driver sign the packing slip after viewing damages. To file a claim ask the delivery driver for instructions or call the number on the packing slip. Each freight company or common carrier is responsible for the shipment of merchandise. Please do not return directly to Railex Conveyor Corp.

Internal Damages: For internally damaged merchandise, call the carrier for an inspection report. If we can help in the claim process please notify Railex Conveyor Corp at (718) 845-5454.

Payment: Accepted form of payments are Paypal, Visa, MasterCard.

Returns: No returns accepted without authorization from Railex Conveyor Corp. No returns on special orders, custom orders or used merchandise. Returns must be in original packaging and be in new condition.Merchandise must be returned within 30 days of invoice with original receipt. There will be a 15% restocking fee. Any returns accepted must be accompanied by original receipt. Customer is responsible for all shipping charges on returns.

Cancellations: (1) If you cancel an order after paying through Paypal there will be a 3% charge. (2) If you wish to cancel a non-stock item order prior to shipment there may be a 30% handling charge. Assembly required or manufactured to order items are non-cancelable once the production has begun. Back orders: If we are out of an item we will back order the item or items unless otherwise requested not to. There will be separate shipping charges billed with each shipment.

Need help?

Contact us at railex@railexcorp.com for questions related to refunds and returns.

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